人手が足りなくてなかなか対応できないような時もあるかもしれないけれど、1分もあれば答えられるような質問に対して、25分も待たせるなんて言語道断だ。の英語

• I understand that there are certain times when your resources may be stretched, however I feel that being made to wait 25 minutes for a query that took no more than a minute to be answered is outrageous.